FAQs

Making the application

• Can I trade in more than one product?
• I didn't receive an email or my application was not approved, who can I contact?
• How long will it take for my Trade In application to be approved?
• What happens after I make my Trade In application?
• Who manages the Dyson Trade In event?
• What if I have lost the purchase receipt for my new Dyson?

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Packaging and shipping your old appliance

• How do I prepare the package for shipment?
• Shipment of batteries
• What do I need to send in the box?
• Can I use any type of box?
• How do I package my old appliance?

After I have traded in my appliance

• How long will it take for me to get my Trade In payment?
• What happens in the event that the Trade In product is disputed?
• How long will it take to confirm receipt?
• How will I know when my traded in appliance has been received?

General

• Customer service operating hours
• How do I get in touch with the Trade In event customer service team?